Question 1

Is VedaMS cloud-based?

Accepted Answer

Yes. VedaMS runs in the cloud, so you can access your business from any device, any branch, at any time. There's nothing to install on a server, and updates roll out automatically.

Question 2

How does inventory management work?

Accepted Answer

VedaMS tracks stock in real time across every branch and warehouse — including barcodes, batches, and product variants (size, colour, flavour). Sales, purchases, returns, and transfers update inventory automatically, and low-stock alerts help you reorder on time.

Question 3

Can I accept online and card payments?

Accepted Answer

Yes. VedaMS supports cash, card, wallet, and online payments through PCI-compliant payment partners, so customer card data is handled securely by certified processors — never stored on your devices.

Question 4

Are there mobile apps for iOS and Android?

Accepted Answer

VedaMS is fully responsive and works in any modern mobile browser on iOS and Android — no install needed. Native iOS and Android companion apps for quick billing and stock checks are on the roadmap.

Question 5

What reports are available?

Accepted Answer

Sales, purchases, expenses, profit, inventory, supplier and customer ledgers, and tax-ready summaries. Reports can be filtered by branch, period, and category, and exported when needed.

Question 6

How secure is my data?

Accepted Answer

Data is encrypted in transit and at rest, with role-based access so the right people see the right information. Regular backups protect against accidental loss.

Question 7

What support and training do you offer?

Accepted Answer

Guided onboarding, written and video tutorials, and direct access to our support team by email or phone. Premium customers get dedicated onboarding.

Question 8

Can I switch plans later?

Accepted Answer

Yes — you can upgrade or downgrade at any time. Changes take effect from the next billing cycle.

Question 9

Is there a cancellation fee?

Accepted Answer

No. You can cancel anytime with no fees. Your service stays active until the end of your current billing cycle.

Question 10

What is included in the free trial?

Accepted Answer

Full access to VedaMS Professional features for 14 days. No credit card required to start.

Question 11

Do I need a credit card to start the free trial?

Accepted Answer

No credit card is required. Sign up, set up your business, and explore VedaMS free for 14 days.

Question 12

Can I add more branches later?

Accepted Answer

Yes. Additional branches are available at NPR 1,000 per branch, per month. You can add them anytime from your account.

Question 13

What happens after the free trial?

Accepted Answer

You can pick the plan that fits your business and continue without losing your data. If you don't subscribe, your account is paused safely.

Question 14

Is yearly billing cheaper than monthly?

Accepted Answer

Yes — yearly plans are priced lower than 12 monthly payments. Choose what works for your cash flow.

Question 15

Do you offer custom pricing for larger businesses?

Accepted Answer

Yes. If you have multiple locations or need API access and dedicated support, contact our sales team.

Question 16

Can I track stock across multiple branches?

Accepted Answer

Yes. VedaMS provides a unified view of all branches. You can check stock availability at any location in real-time.

Question 17

Can I get low-stock alerts?

Accepted Answer

Yes. Set minimum stock thresholds for each item, and get instant notifications before you run out.

Question 18

Can I manage warehouses separately?

Accepted Answer

Yes. You can define warehouses independently from retail branches and manage bulk transfers easily.

Question 19

Can I track stock movement history?

Accepted Answer

Absolutely. Every stock adjustment, sale, purchase, and transfer is logged with an uneditable audit trail.

Question 20

Can I use barcode scanning?

Accepted Answer

Yes, VedaMS supports standard USB/Bluetooth barcode scanners for rapid checkout and stock taking.

Question 21

Can I create VAT-ready invoices?

Accepted Answer

Yes. VedaMS automatically handles 13% VAT, PAN/VAT number inclusion, and generates invoices compliant with Nepal's IRD requirements.

Question 22

Can I print and share invoices?

Accepted Answer

Yes. You can print to thermal receipt printers, A4 printers, or share digital invoices via email and WhatsApp.

Question 23

Can I reprint old invoices?

Accepted Answer

Yes. All past invoices are securely stored and can be searched, viewed, and reprinted at any time.

Question 24

Can I track paid and unpaid invoices?

Accepted Answer

Yes. The dashboard clearly separates paid, partially paid, and overdue invoices so you know exactly who owes you money.

Question 25

Can staff create invoices with limited access?

Accepted Answer

Yes. Cashier roles can create invoices without seeing your profit margins or total business reports.

Question 26

Can I reserve stock for sales orders?

Accepted Answer

Yes. When an order is confirmed, the required stock is automatically marked as 'reserved' so it cannot be sold to someone else.

Question 27

Can I convert sales orders into invoices?

Accepted Answer

Yes. With one click, a confirmed sales order is converted into a final VAT invoice without re-typing any items.

Question 28

Can I track partially fulfilled orders?

Accepted Answer

Yes. If you only deliver half the order, the system keeps the remaining half pending until you dispatch it.

Question 29

Can I see pending customer orders?

Accepted Answer

Yes. The sales pipeline view shows all draft, confirmed, and pending orders across your entire business.

Question 30

Can I manage bulk or advance orders?

Accepted Answer

Yes. You can record advance payments against a sales order before the final invoice is generated.

Question 31

Can I track supplier bills?

Accepted Answer

Yes. Enter your purchase bills to automatically update inventory and record the payable amount to the supplier.

Question 32

Can I see overdue payments?

Accepted Answer

Yes. The payables dashboard highlights which bills are due soon and which are overdue.

Question 33

Can I categorize expenses?

Accepted Answer

Yes. Track non-inventory expenses like rent, electricity, and salaries using custom expense categories.

Question 34

Can I link bills to inventory purchases?

Accepted Answer

Yes. A purchase bill directly adds stock to your chosen branch or warehouse instantly.

Question 35

Can I view supplier payment history?

Accepted Answer

Yes. Every supplier has a dedicated ledger showing total purchased, total paid, and current outstanding balance.

Question 36

Can I view daily and monthly sales reports?

Accepted Answer

Yes. View sales summaries, daily closing reports, and monthly trends instantly.

Question 37

Can I export reports?

Accepted Answer

Yes. All reports can be exported to Excel/CSV for your accountant.

Question 38

Can I see inventory valuation?

Accepted Answer

Yes. View the total value of your stock on hand based on your purchase costs.

Question 39

Can I prepare tax-ready reports?

Accepted Answer

Yes. Sales and purchase registers are formatted to help your auditor file VAT returns quickly.

Question 40

Can owners view reports from anywhere?

Accepted Answer

Yes. Because VedaMS is cloud-based, owners can check live reports from home or while traveling.

Question 41

Can my online store share the same inventory as POS?

Accepted Answer

Yes. Your online catalog and physical stores pull from the exact same central inventory.

Question 42

Will online orders appear in VedaMS?

Accepted Answer

Yes. New online orders pop up directly in your central sales dashboard for fulfillment.

Question 43

Can I manage online and in-store sales together?

Accepted Answer

Yes. One dashboard shows your combined revenue, allowing you to compare retail vs. online performance.

Question 44

Is the e-commerce website really free?

Accepted Answer

Yes. The connected e-commerce website is included free with VedaMS. You only pay if you want upgrades such as your own custom domain, advanced website features, custom design changes, or additional development.

Question 45

Do I need to enter products again on the website?

Accepted Answer

No. Products can sync from VedaMS, helping you avoid duplicate entry.

Question 46

Will inventory sync with the website?

Accepted Answer

Yes. Your online store can stay connected with VedaMS inventory so stock stays easier to manage across online and in-store sales.

Question 47

Can I use my own domain?

Accepted Answer

Yes, but custom domain setup is a paid upgrade.

Question 48

Can I customize the website?

Accepted Answer

Basic editing is included. Advanced customization, extra features, or custom design work may require an upgrade.

Question 49

What is AI Bill Scanning?

Accepted Answer

It's a feature that lets you upload or scan a supplier bill. Our system reads the document and extracts the supplier name, invoice number, date, VAT, and line items so you don't have to type them manually.

Question 50

Does AI automatically approve bills?

Accepted Answer

No. The AI assists by extracting the data, but human review is always required. You check the extracted details, make any necessary edits, and then you approve the bill into your records.

Question 51

Can I edit extracted bill details?

Accepted Answer

Yes. Before approval, you have full control to edit any field, adjust quantities, or fix misread amounts.

Question 52

What details can VedaMS extract from a bill?

Accepted Answer

It typically extracts the supplier name, PAN/VAT number, invoice number, bill date, line items with quantities and rates, subtotal, and VAT amount.

Question 53

Can I scan VAT bills?

Accepted Answer

Yes. The system is designed to recognize standard Nepali VAT bills and extract the 13% VAT component accurately.

Question 54

Is this useful for businesses with many supplier bills?

Accepted Answer

Absolutely. If you receive dozens of supplier bills weekly (like supermarkets, pharmacies, or distributors), AI scanning can save your team hours of manual data entry.

Question 55

Is there an extra charge for AI Bill Scanning?

Accepted Answer

AI Bill Scanning is available as an add-on or included in higher-tier plans. Please check our pricing page or contact sales for exact details based on your usage.

Question 56

How quickly can I issue my first invoice?

Accepted Answer

Most accounts issue their first VAT-ready invoice within 30 minutes of signup — set up your firm details, add a customer and an item, and bill.

Question 57

Can I customize my invoice template?

Accepted Answer

Yes. Upload your logo, choose colors, set a header note, and pick A4 or 80mm thermal layouts. Templates are saved per branch.

Question 58

Does VedaMS handle credit & debit notes?

Accepted Answer

Yes — issue them against the original invoice in one click. Inventory, customer ledger, and tax registers update automatically.

Question 59

Can I split a single bill across payment methods?

Accepted Answer

Yes. Cash, card, wallet, bank transfer — split a single invoice across any combination, and reconcile at end of day.

Question 60

Can I email or WhatsApp invoices to customers?

Accepted Answer

Yes — both. Email goes from your domain (configurable) and WhatsApp opens with the invoice PDF link prefilled.

Question 61

Do you have hidden fees?

Accepted Answer

No setup fees, no card processing fees from us, no charges for users beyond your plan limit. The only paid add-ons are extra branches and the OCR bill scanner.

Question 62

How does the 14-day free trial work?

Accepted Answer

Full access to every Professional feature for 14 days. No card required to start. Your data stays even if you don't subscribe.

Question 63

Is yearly cheaper than monthly?

Accepted Answer

Yes — yearly plans price out lower than 12 monthly payments, and lock your rate against future increases.

Question 64

Can I change plans later?

Accepted Answer

Anytime. Upgrades take effect immediately; downgrades apply from the next billing cycle. Your data is never lost.

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