Question 1

How quickly can I issue my first invoice?

Accepted Answer

Most accounts issue their first VAT-ready invoice within 30 minutes of signup — set up your firm details, add a customer and an item, and bill.

Question 2

Can I customize my invoice template?

Accepted Answer

Yes. Upload your logo, choose colors, set a header note, and pick A4 or 80mm thermal layouts. Templates are saved per branch.

Question 3

Does VedaMS handle credit & debit notes?

Accepted Answer

Yes — issue them against the original invoice in one click. Inventory, customer ledger, and tax registers update automatically.

Question 4

Can I split a single bill across payment methods?

Accepted Answer

Yes. Cash, card, wallet, bank transfer — split a single invoice across any combination, and reconcile at end of day.

Question 5

Can I email or WhatsApp invoices to customers?

Accepted Answer

Yes — both. Email goes from your domain (configurable) and WhatsApp opens with the invoice PDF link prefilled.

Question 6

Do you have hidden fees?

Accepted Answer

No setup fees, no card processing fees from us, no charges for users beyond your plan limit. The only paid add-ons are extra branches and the OCR bill scanner.

Question 7

How does the 14-day free trial work?

Accepted Answer

Full access to every Professional feature for 14 days. No card required to start. Your data stays even if you don't subscribe.

Question 8

Is yearly cheaper than monthly?

Accepted Answer

Yes — yearly plans price out lower than 12 monthly payments, and lock your rate against future increases.

Question 9

Can I change plans later?

Accepted Answer

Anytime. Upgrades take effect immediately; downgrades apply from the next billing cycle. Your data is never lost.

Question 10

Do you offer non-profit or education discounts?

Accepted Answer

Yes — we offer 30% off for registered NGOs and educational institutions. Contact sales with your registration document.

Question 11

Where is my data stored?

Accepted Answer

On AWS Mumbai (ap-south-1) — within South Asia. Encrypted at rest with AES-256 and in transit with TLS 1.3.

Question 12

How often are backups taken?

Accepted Answer

Hourly automated backups, retained for 30 days. We test restore monthly and store backups in a separate region.

Question 13

Can I see who did what?

Accepted Answer

Yes. Every create / update / delete is logged with user, timestamp, and IP — visible to admins in the audit trail.

Question 14

Do you support 2FA?

Accepted Answer

Yes — TOTP-based 2FA on every account, with mandatory enforcement available for admins.

Question 15

What happens if I cancel?

Accepted Answer

Your data stays available for export for 30 days. After that it is deleted and removed from backups within 90 days.

Question 16

How long does onboarding take?

Accepted Answer

A typical single-branch business is fully live in 2–4 days. Multi-branch operations usually take 1–2 weeks including item and balance import.

Question 17

Do I need to install anything?

Accepted Answer

No. VedaMS runs in your browser. Optionally install the Windows POS shell for offline-tolerant counter billing.

Question 18

Can I import items from a spreadsheet?

Accepted Answer

Yes — bulk import items, opening stock, customers, and suppliers from Excel/CSV. Up to 10,000 items per import.

Question 19

Can different staff have different access?

Accepted Answer

Yes — granular role-based permissions. Cashiers see billing only; accountants see books; managers see reports and approvals.

Question 20

Is VedaMS VAT-compliant for Nepal?

Accepted Answer

Yes. PAN/VAT-formatted bills, sales and purchase registers, credit/debit notes, and IRD-aligned VAT summary reports are built in.

Question 21

Can I export filings for my accountant?

Accepted Answer

Yes — export sales register, purchase register, and VAT summary as Excel or PDF. Many accountants in Nepal already accept the VedaMS format.

Question 22

How do you handle TDS on purchases?

Accepted Answer

TDS rates can be configured per supplier or per bill. The system tracks TDS payable and produces a monthly summary.

Question 23

Does it support multiple VAT rates on one invoice?

Accepted Answer

Yes — line-level VAT rates with correct rounding. Common in pharmacy, restaurant, and distribution businesses.

Question 24

How does multi-branch work?

Accepted Answer

One account, many branches. Stock, sales, and reports are per branch but consolidate at HQ in real time.

Question 25

Can I transfer stock between branches?

Accepted Answer

Yes — initiate from one branch, accept at the other, and inventory updates on both sides with a printable transfer note.

Question 26

Can each branch have its own pricing?

Accepted Answer

Yes — set branch-specific price lists, discount rules, and even tax templates if your branches operate in different states.

Question 27

Can you help us migrate from Tally / Busy / IMS?

Accepted Answer

Yes — our team has migrated hundreds of accounts. We help map your chart of accounts, items, and opening balances, and pilot in parallel for a week.

Question 28

What about historical data?

Accepted Answer

We typically import the last 1–2 fiscal years for reporting continuity, then archive the rest. You decide the cutoff.

Question 29

Will my accountant need to relearn everything?

Accepted Answer

No. The accounting workflow (vouchers, ledgers, registers) follows Nepali conventions accountants already know. Most are productive on day one.

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